Here at Gym Master we try to keep our returns process as simple as we can, and we offer an industry leading money back guarantee. If you’re not happy with your purchase, please send us an email within 14 days from the day after you receive your order. The item must be unused. We may make a deduction from the value of the goods if there is any damage resulting from excessive handling or damage caused by careless assembly

If you do wish to return your item within 14 days from the day after you receive your order, please follow the steps below: 

  1. Email contact@gymmaster.co.uk to inform us that you wish to return your purchase, please include your reason for return, name, email address and order number. Please also provide any images to further show the reason for return if necessary as this greatly speeds up the process.

  2. Our dedicated customer services team will reply within 24 hours of receiving the message and will provide you with a detailed set of steps to complete the process. We will contact you via email so please remember to check regularly for any message from us.

We always reply to any messages as quickly as we possibly can, which 99% of the time is within 24 hours. If for any reason you have not received a response within 24 hours then please do not hesitate to contact us again.

Please do not send us anything back without talking to our customer services team first.

If you have had the item for longer than 14 days, please check our Terms & Conditions for more details.